VerlyAI automates customer support by deploying intelligent AI agents across multiple communication channels including web chat, voice calls, and WhatsApp. The platform enables businesses to handle unlimited conversations simultaneously while their human teams focus on complex issues, providing instant answers to customers 24/7.

Key features include website chat automation that engages visitors around the clock, WhatsApp AI for automating conversations and confirming bookings, and voice AI with natural voices that can qualify leads and book appointments. The platform offers smart AI switching between different AI models to optimize costs and performance, saving up to 90% on AI expenses. It also includes seamless handoff capabilities that transition conversations to human agents when needed, with full conversation history transfer and zero wait-time handoffs.

The system operates by deploying AI agents that can handle customer interactions across multiple channels simultaneously. It uses sentiment-triggered escalation to detect when human intervention is necessary, ensuring complex or sensitive issues are handled appropriately. The platform provides actionable insights that help businesses understand customer needs and improve satisfaction by 40% through data-driven decisions.

Benefits include reducing support costs by 80%, handling 10X more customers without additional hiring, and providing 24/7 customer service availability. Use cases include automating customer support conversations, qualifying leads, booking appointments, confirming bookings, closing deals at scale, and converting website visitors into customers.

The platform targets businesses looking to scale their customer support operations efficiently, particularly those dealing with high volumes of customer inquiries across multiple channels. It integrates with web chat, voice calling systems, and WhatsApp, offering customization options, analytics, and chat logs for monitoring performance.