
VerlyAI is an AI-powered customer support platform that deploys intelligent agents across web chat, voice calls, and WhatsApp from a single dashboard. It is designed for businesses of all sizes—from startups to enterprises—looking to automate their customer interactions and reduce support costs by up to 80%. The core value lies in providing instant, context-aware responses while seamlessly escalating to human agents when needed. With setup in minutes, VerlyAI transforms any business’s support operations without requiring deep technical expertise.
Customer support teams face the challenge of handling high volumes of repetitive inquiries across multiple channels, leading to long wait times and agent burnout. VerlyAI solves this by using AI that understands your business content and answers questions 24/7. This reduces the workload on human agents, allowing them to focus on complex issues. The platform also captures every conversation and learns from feedback, so the system continuously improves. For businesses, this translates to lower costs, higher customer satisfaction, and the ability to scale support without proportional hiring.
The first major feature group is the **Web Chat Widget**. This embeddable chatbot engages website visitors instantly, answering questions, routing inquiries, and converting browsers into customers. It works by crawling your knowledge base, FAQs, and docs in minutes, then using that content to provide personalized responses. The widget supports live handoff to human agents with full context, ensuring a smooth experience. Why it’s useful: it reduces bounce rates, captures leads, and provides 24/7 support without requiring your team to be online.
The second feature group is the **WhatsApp Chatbot**. It automates conversations on the world’s most popular messaging app, handling bookings, order updates, and common queries. The AI uses the same knowledge base as the web chatbot, ensuring consistent responses. It can confirm appointments, send tracking links, and even close deals. With the WhatsApp Business API integration, setup takes about an hour. The benefit: meeting customers on their preferred channel while maintaining high automation rates and reducing response times to seconds.
The third feature group is the **Voice Call Agent**. This AI voice agent answers every call instantly with natural-sounding voices, qualifies leads, books appointments, and provides support without hiring more staff. It uses ElevenLabs for realistic voice synthesis and maintains context across the conversation. The agent can handle multiple callers simultaneously and escalate complex issues to humans with a full transcript. For industries like healthcare or real estate, this means no missed calls, better lead capture, and lower overhead costs.
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VerlyAI’s platform also includes a **Shared Inbox**, **AI Helpdesk**, **Knowledge Base**, and **Analytics**—all integrated into one workflow. The AI Helpdesk classifies, drafts, and resolves tickets automatically, with suggested next actions based on policy and conversation history. The system routes escalations into tools like HubSpot, Slack, or Zendesk, carrying full context. Additionally, agents can use **Verly Copilot** to draft stronger replies. This unified approach eliminates tool switching and ensures every interaction is informed by previous ones.
VerlyAI works through a three-step process: Connect, Train, Deploy. First, you paste your site URL or upload docs (Notion, Confluence, PDF) and Verly crawls your knowledge base in minutes. Second, the AI learns your business, tone, and common intents without prompt engineering—flagging unclear responses before going live. Third, you deploy via a single line of JavaScript for web chat, a phone number for voice, or WhatsApp Business API. The entire process takes about 10 minutes, and the agent is live almost immediately.
Concrete use cases include B2B SaaS companies automating onboarding and feature questions across voice and chat; e-commerce businesses handling order tracking and returns on WhatsApp during peak traffic; healthcare providers using voice AI for appointment scheduling and reminders; real estate agencies qualifying leads via WhatsApp and voice instantly; educational institutions offering 24/7 course support; and travel operators managing booking inquiries in 95+ languages. In every case, VerlyAI reduces response times to seconds, increases first-contact resolution, and frees human agents for higher-value work.
Target users include customer support teams, support managers, e-commerce operations, SaaS companies, healthcare administrators, real estate agencies, educational institutions, and travel/tourism businesses. The platform works on web and mobile, integrates with HubSpot, Slack, Zendesk, and offers enterprise-grade security (SOC 2 Type II, GDPR, encryption). Pricing starts free (50 messages/month), with paid plans from $29.99/month (Hobby) to $249.99/month (Pro), all with unlimited conversations. VerlyAI stands out by offering true omnichannel support, continuous learning from interactions, and a 10-minute setup—making it the go-to AI customer support platform for modern businesses.
Customer support managers and teams looking to automate repetitive inquiries and reduce costs. E-commerce businesses needing 24/7 order support without hiring. SaaS companies wanting to improve onboarding and reduce churn. Healthcare providers seeking to automate appointment scheduling. Real estate agencies aiming to capture leads instantly. Educational institutions offering round-the-clock student support. Travel operators requiring multilingual customer service. Any business wanting to replace expensive helpdesk tools (Zendesk, Intercom, Freshdesk) with an AI-driven, omnichannel solution that scales effortlessly.