Notion Custom Agents are autonomous AI teammates designed to automate recurring work for entire teams. They run 24/7 and handle tasks automatically based on assigned triggers or schedules, allowing teams to focus on more strategic work while routine operations continue uninterrupted.

Custom Agents include specialized types like Q&A agents that provide instant answers using knowledge from Notion and connected tools, task routing agents that capture incoming work and triage it to appropriate teams, and status update agents that gather and summarize the latest information to create recurring reports. Agents can be created by describing desired functionality in plain language, with Notion AI building the agent automatically. They work across various functions including answering questions, routing tasks, updating documents, drafting reports, and nudging team members.

The system operates by allowing users to assign tasks, set triggers, or establish schedules, after which agents handle the work autonomously. Agents use existing Notion docs and databases as context and run inside Notion while connecting to external tools like Slack, Mail, Calendar, and MCP integrations. Each Custom Agent gets its own permissions similar to human teammates, with configurable access controls determining what they can read and write across connected platforms.

Benefits include automating hours of work that can be completed in minutes, providing personalized functionality that learns user styles and follows instructions, and operating where teams already work without requiring app switching. Use cases span automating repetitive tasks, managing incoming work routing, generating regular reports, answering frequently asked questions, and handling documentation updates across team workflows.

The product targets teams on Business and Enterprise plans who need to automate recurring work processes. It integrates with Slack for reading and posting messages in public channels, Mail for reading, organizing and drafting emails, Calendar for scheduling functions, and Notion MCP for connecting to external applications including Linear, Figma, HubSpot, Ramp, Wiz, Stripe, GitHub, Intercom, Amplitude, Attio, and Sentry. Enterprise features include admin controls, usage analytics, configurable permissions, reversible changes, and compliance with security standards.