Hivinq is an AI copilot designed specifically for customer support teams working within Slack. Instead of directly replying to customers, it drafts responses for the support team to review and send, maintaining human oversight while leveraging AI speed.

The product drafts accurate replies to customer questions using its knowledge about your product. It learns from your documentation and previous conversations to improve its responses over time. When drafted answers are inaccurate, team members can provide feedback, and Hivinq will observe the thread to learn and correct itself.

Hivinq operates by analyzing customer queries in Slack channels and providing draft responses for the support team. The system includes confidence indicators showing when it's confident about its answers versus when it should remain silent. This allows teams to maintain quality control while benefiting from AI assistance.

The main benefit is reducing customer turnaround times by up to 3x faster response times. This helps support teams handle queries more efficiently while maintaining personalized, accurate responses. The risk-free guarantee ensures customers get results or receive a refund.

Hivinq is designed for customer support teams who use Slack for customer communication. It integrates directly with Slack and learns from your existing documentation and conversation history to provide contextually relevant support responses.