Claudia AI

Claudia is an AI receptionist built by Bits Please Technologies that answers a business's phone and WhatsApp, day and night, in English or Dutch. She greets callers with a warm, natural voice and plain sentences instead of a phone menu, and she knows the business she works for: its services, prices and business hours. Customers reach her the way they already contact the business — a phone call, a WhatsApp message, a voice note or a photo — and she helps them right away. Her job is to catch the customers who call or message at exactly the moment the owner or the team is busy, so that fewer people give up and go to a competitor. Claudia works for a wide range of small businesses, from hair salons and restaurants to clinics, hotels, taxi companies, garages, pharmacies and real estate agents. The starting point for Claudia is a simple observation that the site makes explicit: every missed call is a customer who calls someone else. Small businesses are busy doing the work itself — a customer in the chair, hands full, on the road — and that is precisely when the phone rings and WhatsApp messages pile up. Not every caller tries again, and whoever waits hours for an answer goes elsewhere. On top of that, the same questions arrive all day long: how much is it, are you open, can I come by tomorrow. Owners and staff type the same answers every day, time that should go into the work they are paid for. The site frames the choice as two paths a year from now: continuing to answer everything yourself, with notes in your head and hiring as the only fix when it gets busier, or letting an assistant take the messages off your hands. Claudia's core capability is answering. On the phone she speaks friendly, calm and in plain sentences, with no phone menu, and she answers questions about the business using only the knowledge that has been written down for her. On WhatsApp she answers messages, voice notes and photos too, and presents choices as buttons so a customer can reply with a single tap. Phone and WhatsApp are handled by one assistant, and several customers can be served at the same time — the site contrasts this with a human receptionist who helps one customer at a time. She speaks English and Dutch, following the language the customer speaks or writes. When a question is outside what she knows, she transfers the call to the team or notes the question so someone can call the customer back, and missed calls are noted with who called. Beyond answering, Claudia gets things done inside the conversation. She books appointments in the calendar from the business's hours, offering only times that are free, and she handles classes and groups until they are full; she can also move and cancel appointments. For restaurants and shops she sends the menu or product list in WhatsApp, takes orders for pickup or delivery and tells the customer as soon as the order is ready or on its way. For hotels, tours, car rental and taxi companies she books stays and rides, capturing dates and the pickup address, and the customer hears when the driver is on the way. For customer service she opens a ticket for the team, tells the customer where it stands and lets them know when it is solved. New customers are captured with name, number and what they want, plus a WhatsApp alert to the team. Claudia also covers the moments outside normal reception work. She takes urgent jobs day and night: whoever is on call receives a WhatsApp message right away, and callers who need a person are put through. She sends reminders by WhatsApp and phone at the moments the business chooses, for example a day and an hour before an appointment, and confirming takes one tap. She can call customers herself from the business's own number — to sell, to remind someone of a payment, to run a short survey or to win back old customers. And when a person makes the difference, she hands the customer over to the team with everything already noted; the team takes over a chat in one tap and Claudia takes it back afterward. Everything Claudia does lands in one dashboard, used in the browser on a computer or simply on a phone and updated live. The dashboard shows every call recorded and transcribed, appointments, orders, rides, jobs and leads, a WhatsApp inbox where the team can take over, and a clear overview of usage and costs. Recordings and chats can be listened back to, downloaded or shared, and only the business's own team sees them. The site describes this as the Claudia method — understands, handles, hands over. She understands the customer writing or talking the way they always do, with typos, voice notes, in English or Dutch and without menus or "press 1"; she handles the appointment, order, ride or lead straight into the dashboard while the customer is still there; and she hands over to the team when a person makes the difference. Getting started is deliberately light. There is nothing to install. The business chooses what Claudia does — reception, appointments, a restaurant or shop, bookings, rides, customer service, urgent jobs or calling people herself — and picks an industry from 65, from hair salon to taxi company; if the industry is not listed, an "Other industry" option is available. If there is a website, Claudia reads it and fills in the services, prices and hours. What is usual in the industry is already filled in, and the owner changes whatever is not right, because Claudia only uses what is written there. Then the business connects WhatsApp or a phone number and tries her free for three days. Alternatively, the team sets Claudia up with the customer in a short conversation, and there is no setup fee. The site is explicit about the outcomes it claims. Every customer gets an answer right away, even when the owner and team are busy, and nobody waits hours for a reply. Appointments, orders and new customers land in the dashboard with nothing to type over. The business sees every conversation and takes over whenever a customer needs a person. More messages do not mean more staff: one fixed amount a month instead of a salary, vacation pay and overtime. Claudia is described as never too busy, never sick, never complaining and never asking for a raise — she can handle phone and WhatsApp at once, works 24 hours a day, seven days a week, and stays friendly and patient even the tenth time someone asks the same question. The overall promise is that the team keeps its time for the work it is good at. Claudia is positioned for specific jobs rather than one generic use case, and each job maps to particular industries. Reception answers questions about the business and passes whoever wants something on to the team, for architects, lawyers, accountants, real estate agents, contractors and schools. Appointments books, moves and cancels appointments, classes and groups, and calls customers to remind them, for hair salons, dentists, clinics, physical therapists, garages and gyms. Restaurant sends the menu in WhatsApp, takes orders and reservations and tells the customer when the food is ready, for restaurants, snack bars, pizzerias and cafés. Shop answers questions about products, prices and stock and takes orders for pickup or delivery, for bakeries, pharmacies, supermarkets and hardware stores. Stays and bookings takes bookings with dates, number of people and wishes, for hotels, vacation rentals, tours, car rental and venues. Rides books rides with pickup, destination and time, for taxi companies, airport transfers and couriers. Customer service handles everyday questions and tickets, for telecom, utilities, online stores, banks and insurers. Emergencies and repairs takes urgent jobs day and night, for plumbers, electricians, AC repair, locksmiths and towing. Outbound calling calls a list of people from the business's own number to sell, remind of a payment, run a survey or win back old customers. Pricing is monthly and divided into phone, WhatsApp and combined plans, each in Starter, Pro and Business tiers. Phone plans cost $29, $99 and $199 a month with 40, 200 and 450 call minutes included (then $0.50, $0.45 and $0.45 a minute); WhatsApp plans cost the same with 200, 500 and 900 conversations (then $0.30, $0.25 and $0.25 per conversation); combined plans cost $49, $189 and $379, described as $9 to $19 a month less than both apart. Every plan includes several agents — 2 on Starter, 5 on Pro and unlimited on Business — each with its own job, its own number and its own knowledge, sharing the plan's minutes and conversations. A phone number is included and each extra number costs $12 a month. There is no setup fee, the three-day free trial runs on a card with $0 charged today, and payment is by card or bank transfer in US dollars, cancelable any month. Claudia answers WhatsApp for businesses anywhere, and phone lines in the US, Canada and Suriname, either with a local number or by forwarding an existing one. Calls Claudia starts herself cost $0.60 a minute. Claudia's value proposition is narrow and concrete: a business that cannot pick up the phone or answer WhatsApp should still answer every customer, in the customer's own language, around the clock, and end up with the appointment booked, the order taken or the ticket opened. She is not a menu chatbot and not a replacement for the team; she is the layer that catches what would otherwise be missed and hands the rest over. From $29 a month with no setup fee, that layer is priced for the small businesses that feel missed calls the most.