Zendesk Signals by Usercall analyzes your Zendesk tickets daily to detect emerging customer pain points and alert your team in Slack. This helps support teams and product teams identify issues that need immediate attention without manual review of individual tickets.

The system detects specific patterns in customer tickets including workaround language, feature confusion, and escalation spikes. When these patterns trend above baseline levels, the system automatically sends Slack alerts to your team with real customer quotes attached.

Zendesk Signals works by analyzing Zendesk tickets on a daily basis using automated detection algorithms. It eliminates the need for manual tagging or dashboard monitoring by providing proactive alerts when customer issues reach significant levels.

The primary benefit is catching product problems early before they escalate, allowing teams to address issues promptly. This helps prevent customer frustration and reduces the time between problem identification and resolution.

The product is designed for support teams and product teams who use Zendesk for customer service. It integrates with Zendesk and Slack to provide seamless alerting capabilities.