Typewise Nova

Typewise Nova is an AI customer experience platform that businesses use to run AI agents resolving customer service requests end to end across email, chat, WhatsApp and social. Nova, described as the AI Operator, builds and improves an AI customer experience team without a developer. Agents resolve whole requests — from orders and refunds to plan changes — across email, chat and WhatsApp, while the team stays in control. It is built for modern customer teams, from small and mid-size businesses just getting started to enterprises running support at scale, and it helps them boost customer satisfaction and reduce costs with next-gen AI they can trust. Traditional CX platforms and chatbots are measured on deflection rather than resolution, and running them typically requires an IT or dev team, with total cost described as $$$. Typewise positions itself differently: it is a resolution engine, not another chatbot, and it is measured on resolution. Rather than deflecting a customer, it completes the whole request — looking up the order, applying your policy, closing the ticket — and hands anything needing judgment to a person with full context. Typewise began in 2019 as a consumer keyboard app; that chapter closed in 2022 when the company joined Y Combinator and moved to business software. Today it is solely an AI customer experience platform for businesses. At the center of the platform is Nova, the AI operator that sets everything up. You describe in plain language how customers should be handled and connect your tools, and Nova builds the agents, tests them on past tickets and shows you what failed before anything goes live. There are no flowcharts, no code and no waiting on IT. Nova runs on conversation: asking 'Nova, create a specialist for billing & payments' produces a drafted Billing & Payments specialist that reads Stripe and your order system, with refunds over €100 kept human-approved. 'Nova, update the returns policy from this doc' recognizes that the return window goes from 14 to 30 days and that opened items are now eligible, and can update the specialist and the help-center article. 'Nova, connect WhatsApp as a support channel' prepares to connect WhatsApp Business with the same rules as email and chat, running a test message first. 'Nova, why did refund tickets spike this week?' reports that refunds are up 38%, mostly citing 'wrong size' after Tuesday's size-chart update, and offers to draft a reply macro. The workspace brings AI agents and human agents together in one place. A supervisor routes each request to the right specialist, works across your systems, brings in a person when it matters, and picks the ticket back up. The ticket view displays fields including Ticket #, Title, Customer, Channel, Priority, Status, CX score and Assigned to, with statuses such as 'AI resolving', 'AI asking an agent' and 'Done'. This lets teams see at a glance which requests are being handled autonomously and which have been handed to a person, while keeping every conversation visible in a single queue. Typewise meets customers where they already are. Support can start on Chat, Email, WhatsApp, Social, Voice, ChatGPT, Claude or In-App, and customers can start anywhere, switch channels freely, and keep context end to end. Channels are not isolated, so a conversation can move between them without the customer repeating the request. The platform also handles any language in and out, so a request that arrives in one language can be understood and answered in another without changing how the customer gets in touch. The platform's approach is summarized in three steps. It resolves: looks up the order, applies your policy and closes the ticket. You decide: your rules apply, every action is logged, and you can pause anytime. It learns: quality is watched, fixes are proposed, and nothing ships untested. Nova is the AI operator behind this — describe what you want in plain language, and Nova builds it, tests it, and takes it live in about 15 minutes. Unlike a traditional chatbot rollout, setup is conversational rather than technical, and the system keeps improving after launch by monitoring quality and proposing fixes 24/7 for approval. Real teams report measurable outcomes. Beurer achieved a 90% resolution rate on autonomous cases, with its Head of Service Team noting that changing the AI instructions directly changes how the AI Agents behave. Lehner Versand saw 95% of chat requests resolved by AI, with its Head of Customer Service saying every request now comes together in one place while people stay involved where experience and approval are decisive. HealGreen reports 70% of inquiries handled by AI across channels, with its CEO describing connecting systems directly with Typewise as a game-changer and Nova as making onboarding incredibly fast. Across the platform, Typewise cites 10M+ tickets resolved, 3,500+ integrations and a rating from G2 users. Because unresolved requests are free, the model rewards actual resolution rather than volume. Concrete workflows on the platform include resolving refund and returns requests by looking up the order and applying policy, handling order tracking help, and processing plan changes end to end. Teams also use Nova to create dedicated specialists, such as one for billing and payments that reads Stripe and the order system, or to update policies and help-center articles from a document. Support leaders can investigate trends, such as a spike in refund tickets, and have Nova propose a reply macro for affected customers. Connecting a new channel like WhatsApp Business is another workflow, where Nova applies the same rules as email and chat and runs a test message first. Typewise serves two broad groups. Small and mid-size businesses can go live in 15 minutes with easy conversational setup, getting better every week as it learns the business, with no developer needed. Enterprises get ISO 27001, GDPR and EU AI Act compliance, approvals and clean human hand-off they control, guided onboarding, a dedicated support team, and connections to their stack through 3,500+ integrations spanning CRM, ERP and ITSM, as well as help desks, inboxes, commerce and internal systems. Nothing has to be migrated to get started. Pricing is success based: a monthly plan plus a per-resolution rate that drops as volume grows, where a fully resolved request counts once, a partial hand-off counts half, and unresolved requests are free. You can start free with a batch of free resolutions and no credit card, connect your own inbox, and see performance on real tickets before paying. EU data residency is available. Typewise Nova's core promise is end-to-end resolution without losing control. It replaces deflection-focused chatbots with a resolution engine that completes real requests across channels and languages, is built and improved by an AI operator in plain language, tests itself before going live, and keeps humans in the loop through logged actions, approvals and one-click pause. For customer teams that want to boost satisfaction and reduce costs with AI they can trust, Nova offers a fast, self-improving path to first-class customer experience with zero busywork.