TopAgent

TopAgent is the AI messaging agent inside TopMessage, an SMS and WhatsApp platform for campaigns, reminders, verification, and customer conversations. The platform brings three capabilities into one account: marketing campaigns, a messaging inbox, and messaging APIs. TopAgent sits on top of that platform and runs SMS and WhatsApp messaging from start to finish — according to the site, you say what you need and TopAgent finds the right customers, writes the message, sends it, and suggests your next move. It is built for teams that reach customers by text: sales and marketing, customer service, developers, and operations. The site positions the platform as ready to use in minutes, with SMS and WhatsApp in one place and a fully agentic assistant that helps teams get the work done and improve results. The problem the product addresses is the fragmentation of business messaging work. Campaigns, two-way customer conversations, and verification codes are typically different jobs with different tools, and the site notes that developers otherwise have to manage multiple providers to send messages worldwide, verify users, and handle replies. Messages also need to be relevant, timely, and compliant, which is why the platform pairs sending with segmentation, analytics, opt-out management, and approval steps. TopMessage's answer is to keep campaigns, an inbox, and APIs in a single business messaging platform, then layer an AI agent on top so that routine setup — choosing contacts, drafting copy, building a campaign — can be described in plain language rather than configured through settings. The stated purpose is to help teams reach customers and hit their goals without technical overhead. TopAgent is the core agentic capability, and the site describes it in three steps. In Tell, you set your goal by describing it in plain language, like you would brief a colleague; no settings are needed, and TopAgent asks if anything is missing. In Send, TopAgent segments contacts, personalizes messaging for each audience, and drafts campaigns. In Improve, TopAgent suggests the next best actions to help you capture opportunities and grow revenue. The agent does not talk to customers on its own: the FAQ states that it selects contacts, writes messages, builds campaigns, and suggests replies inside TopMessage for your team, and that nothing is sent until you approve it. Campaign summaries include approve and request-changes actions. Marketing campaigns let teams run personalized SMS and WhatsApp campaigns and track performance from delivery to click. The site lists advanced segmentation, automation, and engagement analytics as the supporting capabilities, and describes the workflow as creating segments, launching campaigns, and tracking results with AI-powered automation. A campaigns dashboard shows delivery, click, and opt-out statistics per campaign. For sales and marketing teams, the platform supports interactive WhatsApp messages for driving sales, and a retail customer story reports a 3.4x return on campaign spend and an 18% average click rate from weekly product drops announced over WhatsApp. The messaging inbox is a shared space for two-way SMS and WhatsApp conversations. Customer service teams keep messages from both channels in one shared inbox so the team never misses a customer, and the inbox includes templates and suggestions. The site's example is a number customers can text, with your team answering from the inbox, and a dental clinic story reports 45% fewer inbound calls and a 4-minute average reply time after moving patient communication to text. For developers, TopMessage offers a messaging API, a verify API, and webhooks, so teams can add SMS and WhatsApp to an app without managing multiple providers. The site says developers can send messages worldwide, verify users, and handle replies, and the Verify API sends one-time passcodes by SMS so every account belongs to a real person. Transactional use cases such as order and delivery alerts can be sent from your own system through the API. A delivery company story reports 27% fewer support calls and a 98.6% delivery rate, while a fintech story reports 4x faster OTP arrival and 61% fewer fake sign-ups. Integrations connect TopMessage to a CRM, online store, and automation tools so customer data stays in sync and the right message goes out at the right moment. The site names direct CRM integrations with HubSpot and Salesforce, along with Pipedrive, Zoho, Slack, Google Sheets, and Shopify in its integrations illustration, plus no-code automation with Zapier, Make, and Power Automate. For custom builds there is a REST API and webhooks. The FAQ notes that a CRM can be connected three ways: direct integrations, Zapier for no-code connections to 1,000+ apps, or the API with webhooks. The product's unique approach is the combination of a self-service platform and a natural-language agent with an approval gate. Onboarding is described in three steps: connect, where you create your account and start right away with no waiting for setup; engage, where you segment audiences, manage replies, and send campaigns using natural language with TopAgent; and analyze, where you see what worked and what to improve next with AI-powered insights. No technical skills are required because everything works in the web app, and if a step feels technical you describe what you want to TopAgent and it sets it up, while developers can still use the API for custom flows. TopAgent works with the contacts, templates, and campaigns in your workspace, within the permissions of the person asking, and every action it takes is logged. TopMessage is GDPR-compliant and includes built-in opt-out management, so contacts who unsubscribe are excluded automatically. Benefits described on the site are practical and measurable. Automated SMS reminders cut no-shows for a beauty salon by 30% and saved 6 hours every week while keeping every chair booked. A dental clinic cut inbound calls by 45% and answered in 4 minutes on average. A retail brand turned weekly product drops into a new revenue channel with WhatsApp announcements. A delivery company reduced where-is-my-order calls by 27%. A financial company sped up sign-up verification and blocked fake accounts. Across these stories the through-line is faster replies, fewer inbound calls, fewer no-shows, and campaigns that convert. The site lists six best ways to use TopMessage. Sales teams grow revenue with campaigns, driving sales with interactive WhatsApp messages. Support teams reduce calls with texting, offering a number customers can text while the team answers from the inbox. Reminders cut no-shows by connecting TopMessage to your calendar and automatically sending reminders. Internal messaging reaches staff who are not at a desk, such as shift changes and urgent notices read in minutes. Transactional messages keep customers updated automatically with order and delivery alerts from your own system. Security verification uses one-time passcodes by SMS with the Verify API, so every account belongs to a real person. Product Hunt adds a B2B event use case: filling a conference, summit, or workshop with SMS invitations and relevant follow-ups. Pricing works on a top-up balance: you add credit and pay for the messages you send, with prices depending on the channel and the destination country. Setup is self-service and most teams send their first message the same day they sign up, though verifying a phone number or sender can take a little longer. The platform is aimed at every team — marketing, sales, support, and operations — plus developers who need messaging APIs. Channels are SMS and WhatsApp, usable for campaigns, two-way conversations in the inbox, and through the API, all from one account. The overall takeaway is that TopMessage pairs a complete business messaging platform with TopAgent, an AI agent that segments, drafts, and suggests next actions while leaving the final approval to your team.