Tines is an intelligent workflow platform designed to securely scale AI and automation across organizations. It serves as an integration layer that connects teams, tools, and data, transforming failed pilots into successful deployments by providing a foundation for modern work.

The platform offers powerful case management capabilities for handling security incidents and alerts, with features like case metrics tracking SLA compliance. It includes a flexible workflow builder called Storyboard that enables intuitive workflow creation. Tines also provides a universal AI copilot called Workbench that assists with tasks like resetting passwords and looking up employee details through natural language interactions.

Tines works as a vendor-agnostic platform that securely integrates across your entire technology stack, including LLMs, MCPs, and internal tools. It provides governance, guardrails, and monitoring across every surface of the workflow, ensuring secure operation at scale.

The platform delivers significant benefits including reducing time spent per ticket by up to 50%, saving hundreds of days of work time, and enabling organizations to achieve 24/7 security operations. It helps streamline security alerts, ensure no critical notifications are missed, and turn conceptual ideas into reality through logical workflows.

Tines is primarily targeted at security and IT teams but extends to the entire organization, bringing automation to areas that don't have developers. It serves enterprises across various industries including defense, cybersecurity, finance, and technology, with specific solutions for security teams, IT operations, infrastructure, engineering, and product teams.