Tines

Key Features

• •Storyboard: A visual workflow builder that allows users to drag-and-drop logical nodes to create automations without coding. It includes version history, monitoring, and notifications for full transparency and control over every workflow.
• •Cases: Integrated case management with SLA tracking, automated enrichment, and seamless connection to Storyboard workflows. Teams can triage, investigate, and resolve incidents within a single platform, reducing reliance on separate ticketing systems.
• •Workbench: A universal AI copilot that interprets natural language requests and orchestrates actions across connected tools. For example, IT teams can reset passwords or search employee details by simply typing a request, which Tines then executes securely.
• •Build Agents: Deploy intelligent, agentic workflows that handle ambiguity and take safe actions autonomously. Agents can adapt to changing conditions, escalate to humans when needed, and operate within defined guardrails.
• •Vendor-Agnostic Integration: Connect to any tool with an API, from mainstream solutions like CrowdStrike and Okta to niche and internal systems. Tines' integration layer abstracts complexity, enabling seamless data flow across the entire stack.
• •Governance and Security: Born in security, Tines provides guardrails, role-based controls, and monitoring across every surface of the workflow. This ensures compliance, auditability, and safe automation at scale.

Use Cases

• •SOC Automation: A security operations center can automate alert triage, enrichment, and escalation. One SOC achieved 24/7 coverage by streamlining alerts and ensuring no critical notifications are missed, reducing analyst fatigue and improving response times.
• •IT Help Desk: IT teams use Workbench to handle common requests like password resets and account unlocks. After implementation, one organization reduced per-request processing time from 10-20 minutes to 30 seconds, drastically improving employee satisfaction.
• •Incident Response: When a critical alert arrives from CrowdStrike, Tines automatically creates a case, enriches it with threat intelligence, and routes it to the right analyst. This reduces time-to-detect and ensures consistent triage across the team.
• •Employee Onboarding/Offboarding: Automate the provisioning and deprovisioning of accounts across HRIS, IAM, and collaboration tools. Companies like Snowflake saved 10 hours of work time every day by automating these repetitive tasks.
• •Compliance Enforcement: Use deterministic workflows to enforce compliance policies, such as automatically applying security tags or generating audit reports. KnowBe4 achieved a 50% reduction in time spent per ticket by automating compliance checks.
• •Cloud Security Monitoring: Infrastructure teams can automate detection and response to misconfigurations in AWS, Azure, or GCP. Elastic saved 750 days of work time by building workflows that automatically investigate and remediate cloud security alerts.

Who is this for?

Security teams (SOC analysts, incident responders, threat hunters), IT operations (help desk, system administrators, identity teams), infrastructure engineers, software engineering teams, product managers, and managed security service providers (MSSPs). Tines also serves federal agencies and large enterprises requiring robust governance, audit trails, and scalable automation. The platform is ideal for organizations seeking to reduce manual work, eliminate tech debt, and accelerate time-to-value with an intelligent workflow platform that bridges AI, automation, and human expertise.