Sellio

Sellio is an AI customer support platform built around one shared inbox. It collects website live chat, WhatsApp, Instagram, Telegram, and email conversations into a single place so a team can reply, take notes, and hand off work without losing context. Beyond the inbox, Sellio adds tickets, automations, an AI agent, and analytics. The AI agent is trained on your own knowledge — your site, docs, and FAQs — so its answers stay grounded in what you actually ship. Sellio is positioned for stores, hotels, SaaS teams, local businesses, help desks, and agencies: organizations that answer customer questions across several channels and want one shared inbox for every conversation, with AI added only when they are ready. The problem Sellio addresses is fragmented, easily missed customer conversations. Customer messages arrive on website chat, WhatsApp, Instagram, Telegram, and email, and when those conversations live in separate tools it becomes hard to keep track of the next step. Sellio's site puts it plainly: missed replies look the same in every industry. By keeping every reply, note, and handoff in one thread, the product aims to make the next step always clear, whether the conversation was raised by a live chat visitor, a WhatsApp message, or an email. It also raises work from a conversation as a ticket when a single reply is not enough, so nothing falls through the cracks as a thread turns into ongoing work. At the center of Sellio is the shared inbox. Every conversation lives in a clear thread that holds every reply, note, and handoff, so whoever picks it up next can see the full history and the clear next steps. The inbox is designed for teams: multiple people can work the same queue together rather than trading messages in private tools, and every channel lands in one place instead of being scattered across apps. When a conversation turns into work that continues beyond a single reply, Sellio raises a ticket from it, letting the team assign it and keep the full history attached. This means a support question can move from a live chat greeting to an assigned ticket without ever leaving the platform. The AI agent is optional and arrives when you decide you are ready. It is trained on your knowledge by pointing it at your site, docs, and FAQs, which keeps its answers grounded in what you actually ship rather than generic responses. It is designed to cover the first reply on website chat, so common questions get an immediate answer. When the AI cannot finish the job, it hands off to a person without losing context — the human agent inherits the same thread and history. Sellio also lets teams stay in control of cost, and the free plan includes one AI agent and five AI conversations to get started. Analytics are built to show what to fix next. Sellio follows every conversation to how it ended and how it felt, placing automation, resolution, and CX rates beside each other in one funnel. Topics are drawn from real chats, so teams can see what customers actually ask about, and response time is tracked so it can improve over time. CSAT is described as explaining itself, tying satisfaction back to the conversations that produced it. Automations are part of the same toolkit, sitting alongside the inbox, tickets, AI agent, and analytics in the product's main navigation, so routine steps can be handled while people focus on the conversations that need them. Getting started is deliberately simple. Sellio asks you to add one line to your site: a single script tag that installs an on-brand live chat widget, free to start. Website chat and the shared inbox are free, and the AI is used only when you want it. Email and messaging channels start on the Mini plan, and you pay only when you need more. Channels connect so that website chat, WhatsApp, Instagram, Telegram, and email all land in one inbox, and Slack, Discord, and Teams can mirror new conversations for your team. The overall approach is to centralize every conversation first, then layer AI on top of a knowledge base you control. For users, the outcome is one place to work rather than several. Teams see every reply, note, and handoff in a single thread, so the next step is always clear and colleagues can pick up work as a team. AI gives a first reply on website chat and hands off without losing context, so customers are not left waiting while staff stay in control of cost. Tickets keep ongoing work attached to the conversation that started it, and analytics turn real chats into topics, response times, and CX and CSAT measures that show what to fix next. Sellio describes itself as support that fits your industry, with concrete scenarios for each. For ecommerce, live chat on Shopify sits in the same inbox as WhatsApp, Instagram, and email. In hospitality, WhatsApp, Instagram, and website chat share one inbox for the front desk and operations. SaaS teams put website chat first and every other channel beside it in one shared inbox. Local businesses get a live chat bubble on their site plus the channels their neighborhood already uses. For help desks, work is raised from a conversation, assigned, and kept with its full history. Agencies get a shared inbox their team can assign, note, and resolve together, and any website can start with one script tag. Sellio is aimed at stores, hotels, SaaS, local teams, and agencies — anyone whose customers message on a mix of channels. Supported conversation channels are website chat, WhatsApp, Instagram, Telegram, and email, with Slack, Discord, and Teams able to mirror new conversations. The integrations page lists Stripe, ClickUp, Zoom, Salesforce, Discord, Telegram, Trello, GitLab, WhatsApp, Messenger, Jira, Linear, Shopify, Notion, Microsoft Teams, Zapier, Instagram, Asana, Slack, HubSpot, and GitHub, noting that six integrations are available now and the rest are on the way. Pricing starts free: website chat and the shared inbox cost nothing, with no trial clock and no credit card. The Free plan includes two seats, one channel, and one API key, plus one AI agent and five AI conversations. Nothing expires, and paid plans add more seats, channels, AI agents, and AI credits. Sellio's core value proposition is straightforward: one shared inbox for every conversation, the channels customers already use, and the numbers that show how every answer went. Start free with website chat and the shared inbox, then add AI when you are ready.