Hugo is an AI-powered support agent designed to resolve tickets faster, automate repetitive tasks, and serve customers around the clock. Built by the team behind Crisp, Hugo brings production-grade AI support to any business without fragile workflows or per-resolution fees.

Hugo maintains context across conversations with multi-turn intelligence and connects deeply to your knowledge base, CRM, and business tools. It features smart escalation that knows when to involve humans with full conversation context and can resolve complex tasks with real context through Model Context Protocol (MCP) integrations. The platform includes an intuitive no-code interface for training and deployment, supports multiple AI models including Claude, ChatGPT, and Llama, and offers drag-and-drop workflow automation.

Hugo connects to tools through Model Context Protocol (MCP) to access live data, perform actions, and fully resolve conversations autonomously. The system syncs automatically with your helpdesk, company knowledge, documentation, or CRM to ensure it always reflects your latest processes and product updates.

Hugo handles routine tasks, learns from outcomes, and involves humans when required, freeing up support teams to focus on more complex issues. Use cases include handling customer inquiries about orders, automating ticket resolution, and providing 24/7 customer support with seamless human escalation when needed.

Hugo is designed for businesses seeking to automate customer support operations, with integrations for popular tools and enterprise-grade security features. The platform is GDPR-compliant, hosted on European servers, and trusted by 10,000 companies worldwide including Reedsy, Oxio, Decathlon, G4 Educação, EmmaApp, and GoMoWorld.