Helply is an AI support agent designed to automate customer support conversations end-to-end. It resolves support tickets by taking real actions rather than just answering questions, working directly within your existing help desk system to handle repetitive Tier 1 support requests.

Key features include automatically handling refunds when rules are met, guiding customers to the right subscription plans based on usage patterns, and delivering invoices and payment information instantly. The AI agent can pull up customer invoices, check remaining credits, provide renewal dates, and send PDF copies of documents. It also includes automatic ticket creation in your help desk system and maintains full audit trails for all actions taken.

Helply works by connecting to your help desk and loading your existing knowledge base, help docs, Notion pages, saved replies, and FAQs within 5 minutes. The system uses a Gap Finder feature that analyzes your tickets to uncover unanswered questions and provides prioritized improvement suggestions. When unsure, Helply escalates to human agents with full conversation context, customer history, resolution attempts, and source citations to prevent hallucinations.

The product reduces support tickets by 50% and allows teams to focus on more complex issues rather than repetitive requests. Benefits include reduced agent burnout, shorter wait times for customers, and improved customer satisfaction scores. Use cases include automating refund processing, handling billing inquiries, managing subscription plan changes, and providing 24/7 customer support coverage.

Helply targets support teams and businesses looking to scale their customer service operations, with specific mentions of being trusted by 1,000+ businesses worldwide. The platform integrates with existing help desk systems and offers enterprise-grade security with SOC 2 Type II and GDPR compliance, ensuring data remains encrypted and under customer control.