Helply

Key Features

• •Free forever support platform: Helply provides a permanent free support platform with unlimited seats, no credit card requirements, and no time limits. This eliminates per-seat costs and allows entire teams to use the AI-native inbox without budget constraints, ensuring every agent benefits from the same automations and AI power.
• •Outcome-based pricing: Unlike traditional help desks that charge per attempt, Helply only charges when the AI delivers a tangible result—resolved ticket, churn alert fired, upsell opportunity surfaced. This aligns cost directly with business value and guarantees that spend is tied to demonstrated outcomes.
• •AI Agent with confident resolution: The AI agent loads full account context including CRM, product usage, and past tickets, then autonomously resolves tickets only when it has high confidence in a complete, correct answer. For B2B companies, accuracy is prioritized over speed, preserving customer trust while deflecting repetitive work.
• •AI Co-pilot draft assist: When human input is needed, the AI drafts a complete, tone-matched reply with inline citations from the knowledge base and context layer. Agents review and send in seconds, dramatically reducing manual effort while maintaining personalization and consistency.
• •Revenue signal detection: Helply scans every ticket for churn language, upsell asks, competitor mentions, plan-limit hits, and feature requests in real time. Each signal is automatically tagged with the account’s ARR and renewal date, quantifying the potential revenue impact and enabling immediate action.
• •Omnichannel unified inbox: Helply consolidates email, chat widget, in-app messaging, Slack Connect, and WhatsApp into one AI-native inbox. The same AI agent reads and responds across all channels, eliminating tool fragmentation and ensuring consistent, context-aware support regardless of where the conversation starts.
• •Data layer integrations: Helply connects with Gong, Stripe, HubSpot, Slack, and PostHog to train its AI on the actual conversations, transactions, and product usage data that resolve tickets. This deep integration makes the AI effective at handling complex B2B queries from the first interaction, unlike bolt-on AI solutions.

Use Cases

• •A lean B2B SaaS team uses Helply’s AI agent to automatically resolve 30–35% of incoming support conversations, allowing them to maintain fast response times without hiring additional staff and to focus human efforts on complex customer issues.
• •A customer success manager receives an instant churn alert when a high-value account expresses dissatisfaction in a ticket, enabling immediate, informed intervention that prevents account loss and preserves recurring revenue.
• •A product manager gets feature requests automatically extracted from support tickets and routed to their backlog, ensuring the product roadmap reflects real customer demand and reducing the time to capture actionable feedback.
• •A support leader uses Helply’s free platform and AI drafts to onboard new agents rapidly; the AI provides tone-matched, cited replies that cut average handling time by 50%, ensuring consistent quality across the team.
• •An account executive sees upsell opportunities surfaced from support conversations, such as a user asking for a higher-tier feature. The AE then reaches out with a tailored pitch, directly linking support interactions to pipeline growth.

Who is this for?

Helply is designed for B2B companies with annual recurring revenue between $1 million and $50 million, particularly SaaS and technology firms. It serves customer support teams seeking to reduce ticket volume and improve response quality, customer success managers who need early warnings on churn risk, account executives looking to capitalize on upsell signals, product managers who want to prioritize feature requests from real customer conversations, and support operations leaders aiming to turn their department into a measurable revenue contributor. The platform is ideal for lean teams that need to do more with less, and for organizations currently using Zendesk or similar help desks that want to add AI-native resolution and revenue intelligence without replacing their existing stack.