AI SmartTalk

Beyond basic chat, AI SmartTalk offers advanced interaction tools. SmartForm qualifies leads inside conversations with dynamic fields, sending data directly to CRM via webhook. SmartCalendar lets customers book appointments while chatting, synced natively with Google Calendar and Outlook. Voice Call provides WebRTC-based audio conversations with sub-500ms latency, and supports sovereign French models for sensitive workloads. Human handoff is contextual: the AI passes the entire conversation to an operator in the unified inbox or via mobile push alerts. You can also choose your AI model per agent: OpenAI, Anthropic, Mistral, or sovereign French models, allowing you to balance cost and data sensitivity. The platform also integrates with MCP servers for extensibility, as demonstrated by its own MCP server working with any MCP app.

The product workflow follows a clear four-step process. Step one: Add your knowledge by importing files or connecting sources like Google Drive, SharePoint, your website, or store (e.g., Shopify, PrestaShop). All integrations index and re-sync content continuously. Step two: Test your assistant directly from the back-office—ask real business questions, verify answers, and tune live before going public. Step three: Connect your channels (email, social media, Slack, Discord, voice) and the agent appears on each instantly. Step four: Customize behavior using the visual drag-and-drop SmartFlow builder, where you create custom chat scenarios, tools, API actions, and appointment booking—all without any code. The entire journey typically takes less than 30 minutes, from connecting a knowledge source to answering real customer queries live.

Concrete use cases demonstrate the platform’s impact. An e-commerce fashion store with a PrestaShop catalog uses AI SmartTalk to handle delivery status inquiries, abandoned cart recovery (via WhatsApp Messenger), and product recommendations—all synced from Google Drive and the website. A B2B agency uses SmartForm to qualify leads in Gmail, SmartCalendar to book consultations, and the agent handles follow-ups across Instagram and Messenger. A solopreneur leverages voice and Instagram to answer product questions in 37 languages, escalating only complex issues to themselves. Outcomes across these scenarios include 70% automation of customer requests, 24/7 availability, faster response times, and reduced need for large support teams. The platform also powers lead qualification and appointment booking, turning conversations into revenue-generating actions.

Target users include e-commerce store owners, B2B service agencies, solopreneurs, and B2B SaaS support teams—any business that needs to automate customer interactions without coding. The platform is available on web, iOS, and Android apps for supervision on the move. Tech stack is no-code but extensible via open API and webhooks for custom integrations. Pricing starts at €9.90/month for 50 conversations, with annual and monthly plans, and a 14-day free trial without credit card. Data is hosted on EU infrastructure (GDPR-native), with French sovereign models and DPA on request. Human support includes an in-product AI assistant plus escalation to the team within 24 hours. The platform has over 10,000 active users, 99.9% availability, and is trusted by partners like Sendix, Webforger, and Agence71. In summary, AI SmartTalk transforms customer support from a cost center into a scalable, intelligent operation that works across every channel.