CertNode Reflex is an AI-powered chargeback defense solution designed specifically for merchants facing customer payment disputes. When customers dispute charges, merchants typically have only 7-21 days to respond or risk losing the money, and many either don't respond at all or spend hours compiling weak evidence.

The system automatically gathers comprehensive evidence including receipts, 3D Secure authentication data, device fingerprints, and delivery proof. It timestamps all evidence with RFC 3161 cryptographic proof to ensure authenticity and legal validity. The entire response submission process takes under 60 seconds, significantly reducing the manual effort typically required.

The product operates on a unique success-based pricing model where merchants pay $0 per month and only a 15% success fee when they win disputes. This contrasts with competitors like Chargeflow (25%) and Disputifier (20%), providing better value for merchants.

CertNode Reflex helps merchants recover revenue that would otherwise be lost to chargebacks while saving significant time and resources. The automated evidence gathering and rapid submission process ensures merchants can meet tight dispute response deadlines effectively.

The solution targets merchants who process online payments and face chargeback disputes, particularly those in e-commerce and SaaS businesses. It integrates with existing payment systems to gather necessary evidence automatically.